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Our return policy has been extended for 30 days. If 30 days has passed since your purchase was delivered, we unfortunately can’t offer you a refund or exchange. We do offer a five day grace period to account for shipping.
Obtaining a Return Label
To start the return process, you will need the order # issued and emailed to you after your original purchase was made. This will start with the letters "SF", ex. SF1234. On the physical invoice that was sent with your order, this can be found under "Customer Invoice".
Notes about our return form, labels & process:
If for any reason, the USPS (or FedEx) requires an additional payment for the label or packaging, please let us know and we'll include the charge in your overall refund or add it to your exchange as a refund.
Please note that our policy counts the date you received your order as the official date of your purchase.
Only one return label per order will be accepted.
You can create as many return requests as needed, however only one return label will be provided per order. Additional labels will be deducted from the customers refund.
All returns are processed on Fridays.
If you sent a package that was received by us per tracking confirmation, please note it will not be processed until the following Friday.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@Poptopdeal.com
Exchanges (if applicable)
If you need to exchange it for a different size of the same item, or a similarly priced item, please click here and fill out the form.
Damages, Defective Items and Shipping Errors (if applicable)
Defective, damaged items, and shipping errors will be fulfilled immediately with a replacement item upon request and if available. If we cannot fulfill the item we will contact you immediately.
*Please note the following exceptions to our general policy:
Returns of any items that have been washed or damaged by the customer will not be honored with a refund or replacement garment. If possible, send the garments back in the same individual bag they were shipped in.
Returns of any heavily discounted sale items marked ALL SALES FINAL are not available for a refund. We will do our best to accommodate exchanges, if desired. If not, store credit is available. This does not include damaged items received by the customer. All items on our SALES PAGE fall into this category, unless noted otherwise. Returns that exceed 35% in discount will also fall into this category. There are exceptions - just contact us.
Returns for orders using Friends & Family discount codes (40% and above) are eligible for store credit or exchanges only and cannot be refunded, damaged items being the only exception.
Shipping is a one-time charge and is not refundable.
Chaser does allow a (5) day grace period to account for shipping duration.
Chaser reserves the right to ban customers who exhibit "return abuse" from future purchase.
Our customer service hours are Monday - Friday, 9 am - 5 pm PST. Again, shipping and handling charges are not refundable.
If you are unsure how to properly return your item, please contact email@example.com or call us at .
All International orders are final; at this time, exchanges and refunds are not accepted. If you need further assistance with International Orders please click here.